Privacy Policy

This privacy policy describes how CanalHub Solutions collects, uses, and protects the information you provide when you use our site, which provides services such as hotel channel management software, online travel agent connectivity, direct booking engine integration, revenue management support, property management system integration, and rate and availability synchronization.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this service, it will only be used in accordance with this privacy statement.

Information We Collect

We may collect various types of information in connection with your use of our online platform and services, which may include:

Information you provide to us: This includes information you give us when you register for an account, subscribe to our services, fill out forms, communicate with us, or use features of our service. This may include business contact details, login credentials, billing information, and any other information you voluntarily provide related to your business and service use.
Information collected automatically: When you visit or use our site, we may automatically collect certain information about your device and usage of our service. This may include IP addresses, browser type, operating system, referring URLs, pages viewed, access times, and other usage data. This information helps us understand how our service is used and improve it.
Information from third parties: We may receive information about you from third parties, such as our partners, service providers, or integrated systems, to the extent permitted by law.

How We Use Information

We use the information we collect for various purposes related to providing and improving our services, including:

To provide, operate, and maintain our services.
To process transactions and manage your account.
To communicate with you, respond to your inquiries, and provide customer support.
To improve, personalize, and expand our services.
To understand and analyze how you use our services.
To develop new products, services, features, and functionality.
To send you technical notices, updates, security alerts, and support and administrative messages.
To monitor and analyze trends, usage, and activities in connection with our services.
For compliance purposes, including enforcing our terms of service, or other legal rights, as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
To detect and prevent fraud and other prohibited or illegal activities.

Legal Basis for Processing (Under GDPR)

We will only process your personal data when we have a lawful basis for doing so. Depending on the purpose of processing, the legal basis may be:

Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests.
Consent: You have given your consent to the processing for one or more specific purposes.
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

How We Share Information

We may share your information in certain circumstances, including:

With service providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide these services to us.
With integrated partners: When you use integrations with third-party systems (like OTAs, PMS, etc.) through our service, we may share information necessary for the proper functioning of those integrations, based on your configuration and use.
For legal reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
Business transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

We do not sell your personal data.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with our legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If we transfer personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as relying on an adequacy decision by the European Commission or using standard contractual clauses approved by the European Commission, to ensure your personal data is treated in a manner consistent with applicable data protection laws.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement occurred.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our service may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this privacy policy (Note: Date will be included on the live version, not in this text). You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us by mail at:

CanalHub Solutions
150 Carrer de la Marina, 4th Floor, Office B, 08013 Barcelona, Catalonia, Spain